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Service Standards and Guarantee – Residential

Personal attention
  • We give you your own Portfolio Manager, who carries out your periodic inspections and takes care of the maintenance at your property.
  • Your Portfolio Manager is available to you during normal office hours.  Our Office Manager is available to you during normal office hours and on our after hours number at any time.
  • Email communications will be returned within one working day.
  • Our team will market your property to achieve the highest possible return and the lowest possible vacancy rate.
  • We will confirm who is reasonable for the repairs and make sure they are completed in a timely fashion.
Rent Collection
  • We will use the most efficient systems available for rent collection
Rent Monies
  • We will deposit your rent monies into your nominated account within 2 working days of our monthly close off date
  • All personal information will be held in the strictest confidence and will not be released to a third party without written consent
Professional Standards
  • The highest standards of honesty, integrity and professional practice will be conducted in compliance with the Code of Conduct of the Real Estate Institute of Queensland.
  • If we fail to meet any of these standards the next months management of your property will be provided free of charge.


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